to Building Your


Healthcare Ecosystem

Healthcare organizations are undergoing fundamental shifts in the way they deliver care, manage their operations, and drive value across the care ecosystem. Being future-fit is about building systems and processes that align with the new pressures and priorities of patients, ecosystem partners, regulators, and the communities they serve.

Being Future-fit:

Understanding the reality

The market forces today…

Consumers desire holistic and seamless healthcare, with 83% looking for coordination among all their healthcare providers.
(CVS Health)
89% of patients want their laboratory test results through Electronic Health Records (EHR), including information on medical conditions, medications, and treatment plans. (Statista)
Users of patient-centric models are 28% less likely to switch providers compared to those who do not. (McKinsey)
By 2023, nontraditional players were expected to capture up to 30% of the total share of the primary care market.
(Bain & Company)


The response to consumer need for personalized treatment is falling below expectations. (Kaufman Hall)
Only 39% of global business and technology professionals at Healthcare Organizations (HCOs) meet modern and future-fit maturity levels. (Forrester)

Reimagining Healthcare with Technological Innovations

The expectations from a modern healthcare organization are growing. The top priorities are seamless, real-time, and secure access to information, better patient outcomes, timely and affordable care, and regulatory compliance.

How are they making it happen?

Electronic Health Records (EHR)
Remote Patient Monitoring (RPM)
Digital Marketplaces
Interoperability Standards
80% of healthcare providers plan to increase investment in technology and digital solutions over the next five years. (HIMSS)

A Patient’s Journey in a Future-fit Ecosystem

A patient uses a Bluetooth-enabled RPM device to connect to a smartphone app integrated with her EHR information.
The patient reviews her up-to-date EHR, including her vital signs captured by the wearable RPM device.
The patient has access to her latest medical record. This is facilitated by interoperability standards that use a shared language for secure and seamless data exchange between her RPM device and EHR.
Through the same app, the patient books a remote consultation with a physician and uploads a prescription to place an order for medicines through a digital marketplace.
After the teleconsultation, the patient’s treatment plan is instantly updated in her EHR.

The returns healthcare organizations can expect from their digital investments

Enhanced patient care
Better outcomes, happier patients

of patients express higher satisfaction with teleconsultations and telehealth care than in-person care. (Springer)
patient engagement and lowers mortality rate in a feasible and safe manner.
(Mayo Clinic)
of healthcare professionals in the US believe that AI and ML improve clinical outcomes. (Morning Consult-Innovaccer)

Revenue and cost impact
Improved economics, reduced administrative burden

Providers prioritizing consumer experience witnessed a 20% revenue increase over five years and a 30% decrease in service costs. (McKinsey)
Improved communication between medical devices and EHRs in hospitals could save over $30 billion yearly, besides greatly enhancing patient care and safety. (West Health)
AI can improve operational efficiency by reducing time spent on administrative tasks, which often amounts to 70% of a healthcare practitioner’s time. (McKinsey)

Following Regulations Made Simpler

Automation helps speed up healthcare privacy compliance. (Newstack)

Speed to market
Accelerating Innovation, Speeding Up Care

49% Of Patients Participating In A 2022 US Telehealth Satisfaction Study Cite “Speed Of Care” As Reason For Preferring Telehealth. (JD Power)

The Barriers to Cross

The road to a future-fit ecosystem has many twists and turns that can slow down progress

Security issues

95% of patients are concerned about a potential data breach or leak of medical records. (Health Gorilla)

Lack of interoperability

73% of healthcare providers continue to use legacy information systems. (HIMSS)

Faulty EHRs

20% of patients identified errors in their EHR data. (JAMA Network)

High costs

The initial installation costs for software development and infrastructure can surpass $60,000 in the first year. (Global Market Insights)

Increased work hours

With the expansion of telemedicine, physicians are spending increased time after regular hours on EHR tasks. (JAMA network)


Healthcare organizations are grappling with compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA), particularly in safeguarding network servers against hacking and IT risk. (HHS)

The levers for

Transforming into a modern healthcare organization is about having all the critical pieces of the puzzle in place.
Strategic partnerships: Collaboration with other healthcare organizations to access new capabilities and manage speed to market, capital, scale, and operational efficiencies. (McKinsey)
Adaptive technologies: Healthcare organizations need to use adaptive characteristics of technology to meet emerging customers demands and changing regulatory landscapes. (Forrester)
Digital marketplace: A digital marketplace can enhance the speed to market, expand outreach to target segments, improve partner ecosystems, and quicken the sales cycle. (Gartner)
Staff upskilling: Training medical staff in advanced medical technologies can enhance patient safety.(Science Direct)


With over 25 years of experience in delivering technology solutions to organizations across domains, Torry Harris leads the way in powering business growth, innovation, and resilience.

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